Refunds and Returns Policy

We want you to be happy with your purchase! Please read our refund and replacement policy carefully.

If your product is damaged or you received the wrong item, please contact us within 7 days of receiving your order. You will need to provide clear photos of the issue and your order number to help us resolve it promptly. You may contact us at tonictumblers@gmail.com, please give 2-3 business days to reply.

Since all products are custom-made to order, we do not accept returns for change-of-mind purchases.

If there are issues with the design of a product you may be eligible to receive one replacement item (not a refund). Please contact us within 7 days of receiving your order. You will need to provide clear photos of the issue and your order number to help us try to resolve the issue. You may contact us at tonictumblers@gmail.com, please give us 2-3 business days to reply.